Two Powerful Ways to Work With eCreations
If you’re trying to figure out how to keep your website secure, updated, and performing at its best, you’re in the right place.
At eCreations, we offer two flexible ways to work with our senior team – SLAs and PAs – giving you ongoing access to development, design, marketing, and full WordPress/WooCommerce support and maintenance:
Service Level Agreements (SLA) – Monthly retained hours with guaranteed availability and priority access.
Partner Agreements (PA) – Prepaid buckets of hours you can use whenever you need them.
Whether you make continuous improvements or work in project bursts, we’ll match you with the right plan — and deliver the expert-level support eCreations is known for.
We work with marketing teams, business owners, agencies, and multi-site organizations that rely on a trusted partner for ongoing improvements and support.
Discover a Better Way to Support Your Website
Every organization uses their website differently. That’s why our support options aren’t one-size-fits-all. Each plan is backed by senior-level developers, strategists, and technical experts who understand the platforms you depend on.
Support That Integrates Seamlessly With Your Organization
Your website doesn’t live in a vacuum — it powers your marketing, sales, communication, operations, and customer service. That’s why our support plans cover everything from technical maintenance to strategic improvements.
Whether you’re planning continuous updates, launching campaigns, or preparing for seasonal surges, our senior team has your back. Choose a plan that aligns with your pace and goals.
The Benefits of eCreations Support
SLAs: Monthly Retainers
Unlock Reserved Capacity Every Month
Guaranteed hours available monthly
Predictable budgeting & spend
Priority support and faster turnaround
Proactive site monitoring and updates
Great for organizations making ongoing improvements
PAs: Prepaid Hour Blocks
Use Hours Whenever You Need Them
Buy a block of hours upfront
Use them fast or slow—your choice
Perfect for project bursts and seasonal needs
Still includes priority placement and expert support
No monthly obligation
No matter which path you choose — SLA or PA — you get the same expert team, the same high standards, and the same commitment to doing things right the first time.
Which support option is right for you?
If you make changes every month and want guaranteed availability, an SLA is the perfect fit.
If your work comes in waves or you prefer flexibility, a Partner Agreement offers discounted hours without a monthly commitment.
Compare Support Options: SLA vs. PA
Which Support Plan is Right for You?
SLA: for teams with ongoing monthly needs
PA: for flexible, seasonal, or project-based needs
| Category | Service Level Agreement (SLA) | Partner Agreement (PA) |
|---|---|---|
| Purpose | Ongoing, predictable monthly support. | Flexible, prepaid blocks of hours. |
| Best For | Clients needing consistent monthly work and a long-term partner. | Clients with periodic or seasonal needs who don't require monthly recurring hours. |
| Commitment | 6- or 12-month contract. | No monthly commitment. Prepaid hours used at your pace. |
| Billing | Billed monthly on the 1st. | One-time upfront purchase of hours. |
| Hours | Set hours per month (20–160). Hours do not roll over. | Total block of hours (60–360). Hours remain available until fully used. |
| Discounts | Up to 20% discount based on monthly tier. | Up to 15% discount based on prepaid block size. |
| Team Access | Guaranteed monthly resource allocation from our senior-level team. | Priority access to senior-level experts as needed. |
| Usage Flexibility | Designed for continuous, predictable monthly work. | Use hours at any pace—fast sprints or gradual use. |
| Services Included | Priority scheduling, proactive monitoring, scheduled updates, consulting, DNS/CDN/WAF, PPC & Social options. | Same services as SLAs, but applied flexibly within prepaid hours. |