Why Website Support Isn’t One-Size-Fits-All
Not every business needs the same level of ongoing website support. That’s why we offer flexible support options—ranging from occasional help to structured, ongoing engagements with defined priorities and response times.
Websites aren’t static. They evolve as your business grows, technology changes, and marketing needs shift. Some clients need help once in a while. Others rely on us continuously for updates, improvements, monitoring, and optimization.
Rather than forcing everyone into the same model, we’ve structured multiple ways to work with us—so you can choose the level of support that fits how your website is actually used.
A More Thoughtful Approach to Ongoing Website Support
Every organization uses its website differently. That’s why our support options aren’t one-size-fits-all. Each engagement is backed by senior-level developers, strategists, and technical experts who understand the platforms your business depends on—and how to support them responsibly over time.
Support That Integrates Seamlessly With Your Organization
Your website doesn’t live in a vacuum—it supports your marketing, sales, communication, operations, and customer experience. That’s why our website support extends beyond technical maintenance to include strategic guidance and thoughtful improvements.
Whether you’re planning continuous updates, launching campaigns, or preparing for seasonal surges, our team works alongside yours to ensure your website evolves at the right pace, with the right level of support.
The Benefits of eCreations Support
Service-Level Agreements (SLA)
- Defined response times and priority handling
- Predictable monthly resource allocation
- Proactive monitoring and scheduled updates
- Well-suited for organizations with ongoing, time-sensitive needs
Partner Agreements (PA)
- Prepaid hours used at your pace
- Flexible support without a monthly commitment
- Ideal for seasonal, project-based, or variable workloads
- Priority placement with senior-level support
No matter which path you choose—SLA or PA—you receive the same senior-level expertise, high standards, and commitment to doing things right the first time.
Which support option is right for you?
If your website requires consistent updates and guaranteed availability, a Service-Level Agreement may be the right fit.
If your work comes in waves or you value flexibility over fixed commitments, a Partner Agreement may make more sense.
Compare Support Options: SLA vs. PA
Which Support Plan is Right for You?
SLA: for teams with ongoing monthly needs
PA: for flexible, seasonal, or project-based needs
| Category | Service Level Agreement (SLA) | Partner Agreement (PA) |
|---|---|---|
| Purpose | Ongoing, predictable monthly support. | Flexible, prepaid blocks of hours. |
| Best For | Clients needing consistent monthly work and a long-term partner. | Clients with periodic or seasonal needs who don't require monthly recurring hours. |
| Commitment | Term-based agreement. | No monthly commitment. Prepaid hours used at your pace. |
| Team Access | Guaranteed monthly resource allocation from our senior-level team. | Priority access to senior-level experts as needed. |
| Usage Flexibility | Designed for continuous, predictable monthly work. | Use hours at any pace—fast sprints or gradual use. |
| Services Included | Priority scheduling, proactive monitoring, scheduled updates, consulting, DNS/CDN/WAF, PPC & Social options. | Same services as SLAs, but applied flexibly within prepaid hours. |